Shipping policy

Thank you for choosing pintow.com for your footwear needs. Here is our shipping policy to provide you with clarity on our order processing and delivery procedures.

Shipping:
Shipping logistics providers: DHL, UPS, TNT, FEDEX and EMS (usually)
Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only 
Delivery Estimates:Within 7-12 days（Shipping times are only estimates and unfortunately, cannot be guaranteed.）

Note:
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. 
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@pintow.com within 3 business days after receiving shipping.

Order Processing Time:
Once your order is placed, we require 1-2 business days to process and prepare your items for shipment. During this time, we carefully inspect and package your order to ensure it arrives in perfect condition.

Delivery Time:
We strive to deliver your order to you as quickly as possible. The estimated delivery time for orders to the United States, Canada, the United Kingdom, and other countries is approximately 5-7 business days. Please note that these are average delivery times and may vary depending on your location and any unforeseen circumstances such as customs delays or holidays.

Free Shipping:
We offer free shipping on all orders over $79. If your order total meets or exceeds $79, the shipping fee will be waived at checkout. Enjoy the convenience of having your items delivered to your doorstep at no additional cost.

Shipping Fee:
For orders below $79, a flat shipping fee of $9.9 USD will be charged worldwide. This fee applies to all countries and ensures that your order is delivered securely and efficiently. Please note that this fee is non-refundable.

Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.

Customs and Duties:
Please be aware that customs duties, taxes, or other additional fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order total or shipping fees paid to pintow.com.

Address Accuracy:
To ensure a successful delivery, please double-check the shipping address provided at checkout. We cannot be held responsible for delays or misdeliveries caused by inaccurate or incomplete address information. If you need to make any changes to your shipping address, please contact our customer service team as soon as possible.

At pintow.com, we are committed to providing a smooth and efficient shipping experience. If you have any further questions or require assistance regarding your order's shipping, please don't hesitate to reach out to our customer service team. We are here to help!

Note: This shipping policy is subject to change without prior notice. Please refer to the policy available on our website at the time of your purchase for the most up-to-date information.